Paying up to £27k, we are recruiting a Credit Controller to join our client on a permanent basis. This role is fully office-based and the office is in Leigh. There may be scope in the future for hybrid working but currently due to it being a fairly new team in place it will be fully office-based.
THE ROLE
The main purpose of the role is to collect outstanding debt from a range of customers that trade with the organisation. You will be allocated a set of accounts which you will be responsible to own and collect outstanding debt. You will also deal with any associated queries and disputes raised through this process alongside working towards targets and deadlines in order to maximise cash collections.
Key responsibilities:
- Record all action taken on an account utilising the Debt Management system, following up calls and actions as agreed with the customer
- Contact customers by telephone, letter etc. regarding the collection of debt in accordance with the company policies and procedures
- Work towards targets for cash collection to reduce outstanding debt exposure to the group following the monthly credit control cycle
- Reconciliation of accounts to ensure statements produced are accurate and cash/credit notes are posted to invoices as per the customer's requirements. Work closely with the cash allocations department
- Log financial queries and disputes relating to invoicing and debit notes. This will involve working with other departments to resolve this in a timely manner to minimise delays in debt collection.
- Build strong relations with customers and other stakeholders to ensure excellent customer service
- Ability to identify potential problem accounts, recommending accounts to be placed on stop or legal
THE PERSON
- Ideally, you will have at least 12 months business to business credit control experience ideally from a volume background
- You will also have at least knowledge of Excel and the ability to work with finance database systems
- You will be commutable to Leigh and happy being office-based
