Part-Time Temporary Finance Administrator (3 months + ) - 3 days per week
We are seeking a highly organised and proactive Finance Administrator to join a busy finance team within a housing organisation on a 3-month temporary part-time basis.
This role will provide administrative and operational support to both the Finance and Income teams, ensuring smooth day-to-day processes and effective communication with tenants and internal stakeholders. You will be a key point of coordination for documentation, correspondence, and customer interactions.
Key Responsibilities
- Process all incoming post received on site and distribute across the organisation, with a focus on triaging Income and Finance documentation
- Update the Housing Management System with tenant-related postal information and notify Income Officers of any required follow-up actions
- Manage non-complex tenant requests, such as issuing rent schedules and supporting documentation
- Print, scan, and manage documentation for email and physical correspondence
- Provide office-based support to fully remote team members
- Support the Income team with printing and posting correspondence
- Complete telephone verification checks in relation to credit refunds
- Process Direct Debit and standing order forms submitted by customers
- Provide telephone support, handling enquiries in a professional and sensitive manner
- Manage and triage the finance email inbox, ensuring queries are actioned or escalated appropriately
- Communicate effectively with customers and their representatives, maintaining a high standard of service
- Liaise with internal departments to resolve finance and income-related queries
- Maintain accurate filing and record-keeping systems, including paper-based records
- Maintain and update process documentation for key administrative activities
- Work to agreed KPIs and performance targets within the finance team
- Ensure full GDPR compliance in all correspondence and handling of customer data
- Complete mandatory training and actively support continuous professional development
- Provide ad hoc administrative support to the wider finance team as required
About You
- Previous experience in an administrative role, ideally within finance or a customer-focused environment
- Strong organisational skills with the ability to manage a varied and high-volume workload
- Excellent attention to detail, particularly when handling documentation and data entry
- Confident communicator with strong telephone and written communication skills
- Good working knowledge of Microsoft Office, particularly Outlook and Excel
Please note this an on site role