Customer Service Advisor

Sales & Customer Service - Rochdale, North West

Ref: 902Wednesday 10 July 2024

Paying £23k + Excellent Benefits

Paying £23k + Benefits - Based in central Rochdale, our client is a highly successful manufacturing business that are seeking an experienced Customer Service Advisor to join their busy customer service team. This job opportunity will be office-based working 9:00am to 5:00pm Monday to Friday.


Reporting the Customer Service Manager, as Customer Service Advisor your job will be to provide a positive customer experience by offering excellent customer service and enhancing relationships with both business and consumer customers.

Your day-to-day responsibilities will include:

  • Responding to customer enquiries in a timely and accurate manner, via phone, email, and web chat
  • Identifying customer needs and helping customers to use specific features
  • Ensuring all customer returns and replacements are logged with detailed information
  • Analysing and the reporting of faulty products
  • Updating the databases with information about technical issues and useful conversations with customers
  • Monitoring customer complaints on social media and reaching out to provide assistance
  • Assisting customers with product features and functionality
  • Sharing product feature information and effectively working with other team members
  • Following up all customer enquiries to ensure all issues are resolved
  • Gathering customer feedback and sharing this information with the product and marketing teams
  • Improving customer loyalty by offering excellent customer service


The ideal Customer Service Advisor will have experience of dealing with retail customers and/or experience with online consumer orders.

Other requirements include:

  • Excellent communication and problem-solving skills
  • Complaint handling experience
  • Experience in using online portals and web chat platforms would be preferred
  • Multi-tasking ability
  • Patience when handling tough customer enquiries


  • Flexible Working Opportunities
  • 22 days holiday + the bank holidays (with the option to WFH during the bank holidays to gain additional days leave of your choice)
  • Pension 3% employer, 5% employee
  • 50% Employee Discount
  • Healthcare & Wellbeing Programme
  • Company Sick Pay
  • Free, On-site Parking
  • Death in Service Scheme
  • Bereavement Leave & Pay

Please note that we are only able to consider applications from those who are eligible to work in the UK and therefore do not require sponsorship.


Cookies on this website
We to ensure that we give you the best experience on our website. If you wish you can restrict or block cookies by changing your browser setting. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on this website.