Rent & Service Charge Accounts Administrator

Rents and Service Charge - Liverpool, North West

Ref: 908Thursday 4 July 2024

6 month contract (possible perm role), remote working

Our client, based in Liverpool is looking for a Rent & Service Charge Accounts Administrator to join their talented and dedicated finance team on a 6-month fixed-term contract and is paying £24.5k. The role is 5 days per week and offers predominantly remote working, although the role is predominantly WFH you will be expected to attend the Liverpool office on occasion for business-critical meetings and to initially collect your laptop when the contract commences.

The purpose of the post is to support the Rent and Service Charge function in administering its' policies and procedures. Support with the accurate formulation of rent and service charges for all customer types. You will offer support to finance and operational colleagues and be happy to speak and deal with customers directly.  

Key responsibilities:

  • Provide support to the team in administering rent review and service charge processes for the Group, ensuring statutory deadlines are met
  • Horizon scanning and keeping up to date with current polices, legislation and latest thinking and trends
  • Support the Policy Advisors in providing excellent customer service by actively responding to requests for information, from both internal and external customers
  • Coordinate and administer the internal and external communication.  Accurately record and deal with informal queries aiming to resolve at first contact
  • Support the Policy Advisors on all internal rent or service charge queries ensuring accurate and consistent application of charges and rent or service charge calculations across the Group
  • Support the Policy Advisors on the development of procedures and supporting information for the Group on how to handle both standard rent setting and property/customer exceptions ensuring the correct protocols are followed at all times
  • Support the Rent & Service Charge Policy team with recording new developments and ensuring the appropriate rent and service charge channels are established
  • Maintain system records to ensure accurate data is held and issues are escalated to the Policy Advisor in line with agreed procedures and service level agreements
  • Support the Policy Advisor to provide accurate and timely data as required to address customer queries and for review by others to support decision making
  • Develop knowledge of regulatory, legal and supporting systems knowledge to ensure effectiveness in role and your own continued professional development

The Person

  • You will ideally have experience working within an office environment (ideally within a finance function) and be happy to be in a finance support role
  • You will have an analytical mind and be good with numbers, an AAT studier or similar would be ideal 
  • You will have an excellent level of IT literacy and proficiency, including Excel specifically but MailMerge would also be advantageous
  • You will be looking for full-time work and commitment to the full assignment is essential. This isn't a stop-gap role and only candidates that can fully commit will be considered as the role may well go permanent
  • An effective communicator, you will be well versed in working with people at all levels inside and outside of an organisation, able to explain complex concepts easily
  • You must be commutable to Liverpool on an ad-hoc basis, as and when required

We are only able to consider applications from those who are eligible to work in the UK without requiring sponsorship.


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